Who can register with MyToyota?
Where do I find my VIN?
I have an older model and it does not have a 17-digit VIN. How can I register?
I registered and my spouse tried to register using the same email address and was rejected as being the same person.
I own more than one vehicle, can I register multiple times?
The system will not accept my security answer, what can I do?
I tried to register and it does not allow an APO address.
- Who can register with MyToyota?
- Anyone who currently owns or leases a Toyota vehicle can register with MyToyota.
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- Where do I find my VIN?
- Your VIN -Vehicle Identification Number- is the unique identifier specifically for your vehicle. This is the number your Department of Motor Vehicles uses, your insurance company uses... and we use to be able to distinguish your vehicle from everyone else's.
- The one and only reason we require it to register for MyToyota is so we can be as precise as possible with the information you get. That way, you don't have to sift through a bunch of stuff that doesn't apply to you or your vehicle.
- We don't share ANY information with Motor Vehicles, or your insurance company or anyone else, so there's no need to be concerned about including your VIN in your registration.
- You can find your VIN in the following places:
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- Insurance Card: You can find your VIN on the Insurance Identification Card issued by your insurance company.
- Vehicle Registration Card: You can find your VIN on the Vehicle Registration card issued by your Department of Motor Vehicles.
- Top of the Dash: You can find your VIN on the metal plate located on your dash, near the windshield, on the driver's side.
- Driver's-Side Door Jamb: You can find your VIN on the label affixed to the door jamb on the driver's side.
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- I have an older model and it does not have a 17-digit VIN. How can I register?
- Please add zeros at the beginning of your VIN to bring the count up to 17 digits.
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- I registered and my spouse tried to register using the same email address and was rejected as being the same person.
- The site requires a unique email address for a person to register. However, you may include more than one vehicle, and more than one driver, under the same registration.
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- I own more than one vehicle, can I register multiple times?
- You can only register one time. However, after you register and log on to MyToyota, you can add the other vehicles that you own if you go to MANAGE ACCOUNT and click on MANAGE VEHICLES.
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- The system will not accept my security answer, what should I do?
- Security answers may be 4 - 15 alphanumeric characters and may include spaces or dashes. Please adjust your security answer based on this criteria.
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- I tried to register and it does not allow an APO address.
- Currently, we only support US postal addresses.
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I can't log in to the site - what am I doing wrong?
I entered my information as I remember, and I still can't log in.
- I can't log in to the site - what am I doing wrong?
- The login is case sensitive. Make sure you enter your username and password the same way you registered them. If you originally registered with an email address instead of a username, please use the original email address you used before. Then, see "Updating Profile Information" to change your username.
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- I entered my information as I remember, and I still can't log in.
- Use the forgot password function. You will be sent a temporary password to the email address you entered during registration. Enter the password exactly how it is supplied (case sensitive). After you log in to MyToyota, go to MANAGE ACCOUNT and click on UPDATE PASSWORD.
- If you cannot remember your username (email address), click the link provided on the forgot password page and fill out the form to search for your username based upon your profile information.
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How do I change my contact information?
How do I change my email address?
How do I change my password?
I own more than one Toyota. How can I add another vehicle to my profile?
I recently sold my vehicle. How can I delete that information?
I want to add another dealer to my profile, how do I do this?
I want to change a dealer in my profile. How do I do this?
I want to delete a dealer from my profile, how do I do this?
What are "Favorites" and how do I use this functionality?
Why does only 1 "Favorite" show up on my Account Overview page?
- How do I change my contact information?
- Go to MANAGE ACCOUNT and click on UPDATE PROFILE. From here you can update your contact information in your website profile.
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- How do I change my email address?
- Go to MANAGE ACCOUNT and click on UPDATE PROFILE. From here you can change your email address.
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- How do I change my password?
- Go to MANAGE ACCOUNT and click on UPDATE PASSWORD. Please keep a record of your new password.
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- I own more than one Toyota - how can I add another vehicle to my profile?
- Go to MANAGE ACCOUNT and click on MANAGE VEHICLES. Enter Vehicle ID Number under Add Vehicle and select ADD. The new vehicle will be added to your profile.
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- I recently sold my vehicle - how can I delete that information?
- Go to MANAGE ACCOUNT and click on MANAGE VEHICLES. Click REMOVE for the vehicle you wish to delete.
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- I want to add another dealer to my profile, how do I do this?
- Currently the site only allows one dealer per vehicle. If you have more than one vehicle in your profile, you may select a different dealer for each vehicle from the SELECT DEALER function in the Dealer Locator. Once you have located your dealer, click the SELECT DEALER button and then select the appropriate vehicle from the drop-down.
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- I want to change a dealer in my profile. How do I do this?
- From the MANAGE ACCOUNT section, go to SELECT DEALER and then click the CHANGE DEALER button to be taken to the Dealer Locator. Use the Search function, and once you have located the dealer you want, click the SELECT DEALER button to choose the appropriate vehicle and confirm your dealer selection.
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- I want to delete a dealer from my profile, how do I do this?
- Currently there is no way to delete your dealer from your profile. You may change the preferred dealer within the MANAGE ACCOUNT section.
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- What are "Favorites" and how do I use this functionality?
- Favorites are links to different Toyota-related websites and online sources of information. You can select from the list of Favorites by clicking "Add Favorites" link on the ACCOUNT OVERVIEW or MANAGE FAVORITES page.
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- Why does only 1 "Favorite" show up on my Account Overview page?
- By default, only the first Favorite shows up on the Account Overview page. Click the "Show All My Favorites" link to see all of your Favorites on this page.
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I have a Lexus or Scion VIN, why can't I see my recalls?
- I have a Lexus or Scion VIN, why can't I see my recalls?
- Currently , we only support Toyota Vehicles, Lexus and Scion are not available on this site. For Lexus vehicles, go to LexusDrivers.com. Scion does not currently offer online look-up for recalls or campaigns. Please contact your local Scion dealer to check for open campaigns.
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What are the different manuals I can search?
How do I use the search function?
What is my VIN (Vehicle Identification Number)?
My search is showing I have no matches. What should I do?
Why am I getting search results, but I can't open the documents?
What is the Dealer Locator and why am I being referred to a dealer?
Are my results printable?
- What are the different manuals I can search?
- Search the Owner's Manual to learn about general operating features and your vehicle's instruments and controls. You'll also find information on vehicle care and maintenance procedures.
- The Navigation System Owner's Manual has instructions on basic operating functions of your navigation system. This includes destination search, route guidance, advanced navigation functions, and points of interest displays.
- The Scheduled Maintenance Guide provides the factory-recommended maintenance for your vehicle based on mileage and year.
- You can use the Search All Manuals selection from the drop-down menu if you aren't sure where to find the information you're looking for.
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- How do I use the search function?
- Select the vehicle you would like to find information on. If you only have one vehicle registered, the search function will automatically fill this in for you. Then, select which manual you would like to search from the drop-down menu. If you aren't sure, select Search All Manuals. Next, type in the keywords you are looking for. Remember to keep your search simple and avoid special characters (@, &, *,$, !, etc.). Finally, select the type of search you would like, either Any of These Words or Phrase, and click the SEARCH button. Your results will be returned to you as links to PDFs.
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- What is my VIN (Vehicle Identification Number)?
- Your VIN is the unique identifier specifically for your vehicle. This is the number your Department of Motor Vehicles uses, your insurance company uses, and we use to be able to distinguish your vehicle. The My Owner's Manuals search uses your VIN to identify the appropriate documents for your vehicle. You can find your VIN on your insurance card, vehicle registration card, dashboard, or driver-side door jam.
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- My search is showing I have no matches. What should I do?
- Make sure everything in your search is spelled correctly. If your search still comes up with no matches, try using different terms or broadening your search. If you are using a phrase search, make sure your phrase is simple.
- You may also need to validate your VIN. The My Owner's Manuals search is customized to your vehicle specification. Only with a valid VIN can we supply you with the correct information for your Toyota. To update your VIN, go to UPDATE PROFILE and click on the MY VEHICLES tab. Click on EDIT to make the appropriate changes and then click UPDATE to save.
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- Why am I getting search results, but I can't open the documents?
- You'll need Adobe® Reader® to view or download the search results. You can download Adobe® Reader® for free from the search results page.
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- What is the Dealer Locator and why am I being referred to a dealer?
- Online manuals are available for 1996 to current model years. If you need assistance with a Toyota that is a 1995 or older model, the My Owner's Manuals feature will refer you to the Dealer Locator. Your Toyota Dealership can help answer questions you may have.
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- Are my results printable?
- Yes, once you open the PDF results with Adobe® Reader®, you may print them by going to FILE and selecting PRINT.
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How do I use the My Service Records portion of the site?
I recently had work performed at the Dealer, why are my records not here?
Why are my services from past years not shown?
I've noticed an error on one of my Dealer-reported service records, how can it be corrected?
If I sell the vehicle, will my records be available for the next owner?
I received the following message when trying to view my Dealership Service Records, "Toyota Owners Service History is currently undergoing scheduled maintenance. Please check back later." What does this mean?
- How do I use the My Service Records portion of the site?
- Services that have been performed at a participating Toyota Dealership will appear automatically for registered vehicles. You may add information about services performed at another location by clicking on the "Add New Service Record" field. Enter the service date, mileage, service provider, and select the type of service performed. Then, click "Add" to save your record.
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- I recently had work performed at the Dealer, why are my records not here?
- It can take up to 30 days for records to be transferred from the dealer's system to Toyota's main host system.
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- Why are my services from past years not shown?
- For most Dealers, our records go back to late 2004. However, in certain areas, we did not begin storing dealer repair order information until late 2007. These areas include: North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Louisiana, Arkansas, Oklahoma, and Texas.
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- I've noticed an error on one of my Dealer-reported service records, how can it be corrected?
- Contact the dealer that performed the service to request that your repair order be updated.
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- If I sell the vehicle, will my records be available for the next owner?
- Only Dealer-reported service information is carried over with each Vehicle Identification Number (VIN). Since records entered by customers cannot be verified by Toyota, we do not transfer the information entered by owners.
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- I received the following message when trying to view my Dealership Service Records, "Toyota Owners Service History is currently undergoing scheduled maintenance. Please check back later." What does this mean?
- The system which provides the Service Records from participating Toyota Dealerships occasionally requires maintenance, during which the data is not available. Please check back later to retrieve your records.
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